Troubleshooting the Snowflake Connector for MySQL

Important

Thank you for your interest in the Snowflake Connector for MySQL. We’re now focused on a next-generation solution that will offer a significantly improved experience; therefore, moving this connector to the general availability status is currently not on our product roadmap. You may continue to use this connector as preview feature, but please note that support for future bug fixes and improvements are not guaranteed. The new solution is available as Openflow Connector for MySQL and includes better performance, customizability, and enhanced deployment options.

联系 Snowflake 支持部门

If you encounter an issue while using the connector, submit a support case.

Snowflake usually analyzes the logs from your connector to offer a resolution. Logs from the connector, both the native app and the database agent logs, are stored in the event table of your account. However, there are different mechanisms for sharing these logs with Snowflake.

与 Snowflake 共享原生应用程序日志

By default, the native app logs are accessible to Snowflake. To find out more about the sharing mechanism, see Set up event tracing for an app.

Note

If you disable log sharing, then you need to attach the logs to any support case you submit. Re-enabling log sharing does not include historical records, but only entries from the time you re-enable it.

与 Snowflake 共享数据库代理日志

要与 Snowflake 共享数据库代理日志，您必须手动提取这些日志并将其附加到支持工单中，如以下步骤所述：

  1. Query the logs as described in Viewing the agent logs.
  1. Select Download or View Results.
  2. Click Export.
  3. Attach the exported file to your support case.